The application of technological innovation to financial services is turning the digital channel into one of the main means of interaction between the banking sector and its customers.
In IQtek we provide financial services in a single omni-channel platform, with experiences of financial services customizable through web, apps or kiosks, that empower the user based on their interests and accelerate the digital transformation in the different lines of business: retail banking, corporate banking and investment banking, through libraries of the main financial transactions “Widgets” for each segment.
Implementing technology that improves processes and finding improvements to optimize services with new players in the market are some of the keys to transform and innovate digital banking. The digital transformation entails several changes for banking and organizations in general, such as re-engineering within digital banking, the development of technology to improve processes, the renewal of the user experience, and understanding the new ecosystem with other players in the market to optimize services.
CUSTOMIZABLE FINANCIAL SERVICES EXPERIENCES THROUGH WEB, APPS OR KIOSKS
Widgets by Segment
WE BELIEVE IN THE DESIGN OF NEW PRODUCTS AND SERVICES THROUGH OMNI-CHANNEL PLATFORMS.
The development of schemes in favor of customer experience is the greatest challenge of digital transformation in the financial industry. In IQtek, we believe in the design of new products and services, such as ‘digital onboarding’ or high cellular in all processes (activation, opening, welcome), and the use of technology to enhance the digital sale of financial products “Origination”.
Our solutions strive to take the user intuitively, through an omni-channel platform, to an information placement experience, with dynamic forms that allow you to create data revenue screens directly, in connection with an intelligent engine to complete digital sales processes.
Currently, virtual assistants are able to understand what the user says generally through language processors, that is, programs designed to assign certain meanings to spoken or written words. In IQtek, as part of our offer, we have Artificial Intelligence technologies that allow the development of innovative Chatbots solutions.
From advanced natural language applications whose algorithms recognize the intent to search for information on the web, in order to provide the most appropriate response to the required information in a faster and more precise way
or to divert to a Chatbot information requests that in real time their clients could have regarding their products, services and / or processes through omni-channels (Web, Mobile, social networks) without having to use a service agent. Similarly, implement more advanced dialogue models where a virtual agent meets the general and transactional information needs of its clients, such as balance inquiries, product requests, complaints, transfers, payments, among others, allowing hybrid assistance schemes with agents from its contact center and the virtual agent, if the need should arise.
Robotic Process Automation (RPA)
Disruption triggers that large financial firms seek to be at the forefront regarding tools and innovations provided by technology, consequently they have set their sights on process automation (RPA) in order to reduce costs and make processes more efficient.
Financial institutions around the world have started using this technology to create “bots” that allow processing: cases of non-priority customer service, loans, documentation and information for compliance with regulations, fraud requests, supplier invoice records, support for processes regarding origination of new products and automation of Reports.
Most companies look for time-saving in robotization; robots are faster, and, cost savings in personnel. At IQtek, we develop bots that have the capabilities to interact with rules that enable process automation and interact with any system.
The cognitive abilities that equip these robots with expertise are generated through software that uses Machine Learning.
Additionally, IQtek offers analytical tools that allow monitoring the efficiency of automated processes.
Client Service Automation
Speaking of Artificial Intelligence is talking about a set of technologies, rather than a specific product or system.
The theory says that AI consists of teaching the machines to learn and interact in order for them to solve cognitive tasks that humans normally perform.
And this entails that a computer must solve problems, deduce, reason and know how to process natural language.
At IQtek we have the most complete set of market experience to automate the different “journeys” of its clients in the marketing, sales, services and social network processes.
Nowadays, we must provide the client with information about products and services with as few clicks as possible, and ensure the answers to these, through the website and / or social networks.
The incorporation of texts, photos and videos in an easy and intuitive way through any digital channel, without having to contact the Contact Center service, increases the user’s positive experience. In IQtek, the knowledge database repositories allow that both clients and service agents possess the appropriate information for the resolution of problems.
Automation of branches
The processes of a financial institution are summarized in two large groups: customer service and internal processes.
The solutions designed specifically for these institutions allow executives and customer service staff of the branches a series of tools to meet all product requests, while capturing and following up on claims automatically in order to meet deadlines.
At IQtek we offer an integral management that allows an individual or company to visualize all their information.
This integration allows the view, in a modern and friendly interface, of information such as: balance sheets, products, blacklists, credit scoring, among others.
Nowadays technology must enable the interaction of voice communication in a natural way when using the option of attention through the IVR of the clients, technology that is able to understand complex menus and available options in order to maintain, in a simplified manner, a conversation with the client without the need of a service agent. At IQtek we have the leading technology in conversational IVR, which uses AI (Artificial Intelligence) technology that allows it to listen, understand and answer customer calls, providing an improved experience of the traditional service channel.
Its main features are:
- The capabilities of an advanced dialogue engine that allows the structuring of contextual and natural dialogues.
- Text to speech technologies.
- Fully integrated, easy to use, to be implemented in Multi Channel applications.
- Feedback tools that will allow the optimization of learning.
- Analytical tools for real-time visualization of the defined KPIs.
Authentication & Voice Biometry
We represent leading and innovative companies in the areas of digital authentication, which allows the incorporation of facial authentication and voice biometrics processes for the use of digital and / or telephone channels of financial institutions allowing to streamline the digital Onboarding process to the different services.
We also provide “Mobile Tokens” solutions, which allow the generation of a single password for the execution of financial transactions and add a double security factor to financial transactions without the need for physical equipment.